Shipping Policy

We must have a valid street address within the Continental United States to process your order. Sorry, we do not ship to PO Boxes, Rural Route addresses, Puerto Rico, Guam or any overseas locations due to our dedication of quality of our perishable products.

Due to the perishable nature of our products, it is not recommended to ship during extreme heat seasons.  It is the responsibility of the shipper to determine which transit time is appropriate.  We will package our products appropriately, however we cannot guarantee the condition upon arrival.

 

Shipping Dates

Our products are shipped with a cold pack to prevent product spoilage. Our shipping days of the week are Mondays and Tuesdays only with the exception of holidays. Shipping cheese into warm and/or extreme climates is very challenging and is at your own risk.  Perishable shipping is not recommended during extreme heat seasons. The type of packaging is determined by the location of destination, the size of the order, the season of the year and the distance of travel.  However there may be times when shipping is just not recommended.  We will attempt to ship all of your order in one complete order.

 

Delivery Method

Our products are shipped with a cold pack to prevent product spoilage.  Shipping cheese into warm and/or extreme climates is very challenging and is at your own risk.  Perishable shipping is not recommended during extreme heat seasons.  The type of packaging is determined by the location of destination, the size of the order, the season of the year and the distance of travel.  However there may be times when shipping is just not recommended.  We will attempt to ship all of your order in one complete order.

 

Delivery Time / Charge

Delivery time should be within two days of the shipping date.  You will be contacted via email with your estimated date of delivery and tracking information.  Shipping charges are based on the shipping address and zip code you provide as well as the total weight of your order plus packing materials.

 

Return / Refund Policy

If you are dissatisfied with your order for any reason, please contact us with your issue at:

Chalet Cheese Coop
N4858 County Hwy N
Monroe, WI 53566
1 (608) 325-4343

We will make every effort to try to resolve the problem with your order. However, we are not be able to accept returns for any food products, but  if our assessment deems it appropriate, we may issue you a credit or replacement. We will do our best to provide you with our best customer service!

Because of the perishable nature of our products it is our recommendation to monitor for the delivery of your order or orders placed as gifts for others.  Perishable shipping is not recommended during extreme heat seasons.  Please note that we are not responsible for shipping problems such as delays or refusal of delivery due to incorrect delivery name, address and contact phone number provided at the time of purchase.

Who we are

Our website address is: http://www.chalet-cheese.com

What personal data we collect and why we collect it

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who we share your data with

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional information

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

What data breach procedures we have in place

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

What third parties we receive data from

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

What automated decision making and/or profiling we do with user data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Industry regulatory disclosure requirements

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.